Politique d’expédition

SHIPPING POLICY

Last Updated: June 2026

At ICEREFLECT, we are committed to delivering your order as efficiently and securely as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days unless otherwise stated on the product page.

For pre-order products, production timelines will be clearly communicated at the time of purchase. Estimated fulfillment periods for pre-order items typically range from 4–6 weeks, though production times may vary.

Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after shipment:

Canada

Standard Shipping: 2–8 Business Days

United States

Standard Shipping: 4–10 Business Days

International

Standard Shipping: 7–21 Business Days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors outside of our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

ICEREFLECT is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate at checkout.

If an incorrect address is provided and an order has already been shipped, ICEREFLECT cannot guarantee recovery or replacement of the package.

Additional shipping fees may apply if a package must be re-shipped.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, ICEREFLECT is not responsible for lost, stolen, or misplaced packages.

If you believe your package has been lost during transit, please contact us and we will do our best to assist you in filing a claim with the shipping carrier.

Shipping Delays

While we strive to meet all estimated shipping timelines, delays may occur due to factors beyond our control, including:

High order volumes
Carrier disruptions
Weather events
Customs inspections
Holidays

ICEREFLECT is not liable for shipping delays caused by third-party carriers.

Split Shipments

In certain circumstances, orders containing multiple items may be shipped separately. If this occurs, tracking information will be provided for each shipment.