Refunds & Returns

REFUND POLICY

 If the product is NOT as described and is substantially different than the item description you can return it for a full refund just pay shipping. It may take 10 to 20 days for us to receive the product once you return it. When the product makes it to us, the refund process is initiated immediately but it can take 3-5 business days for the refund amount to show up in your account.

For any issues, simply notify us by e-mail and we will immediately address your concerns.

Refunds will be accepted within 7 days of receipt of delivery. The products must be returned in new, resellable condition. Products that are altered, damaged or worn (scratches, dents etc.) do not qualify and may be discarded.

There will be a 5% restocking fee for all returns unless goods are defective or there is a shipping error.

Shipping charges will not be refunded.

If any boxes or packaging associated with products are not returned, the value of the box or packaging will be subtracted from the return.

We do not accept returns for sale items. All sale items are final.

What to do if my package was delivered but I have not received it?

Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.

If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Ice Reflect cannot reimburse orders that had delivery issues caused by the post office or stolen from a property unless Insurance shipping was paid for, thank you for understanding.

 What if I put in the wrong address?

If you have provided an incorrect address and your order hasn't shipped yet, we will do our best to update your order with the correct address. However, customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Ice Reflect is not responsible for, nor able to refund or replace orders shipped to the incorrect address.